課堂由導師以實戰形式教授課程理論及進行眾多的商業實習。
How does Microsoft Operation Manager 2007 achieve ITIL® goals
- Areas of ITIL® that MOM 2007 involves
Incident Management
Problem Management
Service Level Management
Capacity Management
- Depolying management packs on various Microsoft products or 3rd party products
- Comprehensive event management
- Proactive monitoring and alerting
- Reporting and trend analysis
How does Microsoft System Management Server 2007 achieve ITIL® goals
- Areas of ITIL® that SMS 2007 involves
Release Management
Change Management
Configuration Management
- Hardware Inventory
- Software Inventory
- Software Distribution
- Patch Management
- Configuration Management
ITIL® related concepts and theory:
Focus on Service Lifecycle
New processes and functions (e.g. Request Management)
RACI matrix
Service Strategies
Strategy Generation
IT Financial Management
Service Portfolio Management
Demand Management
Organizational Development & Design
Implementing Service Strategy
Service Design
Service Portfolio Design
Service Catalogue Management
Service Level Management
Capacity Management
Availability Management
Service Continuity Management
Information Security Management
Supplier Management
Service Transition
Change Management
Service Asset & Configuration Mgmt
Knowledge Management
Service Release Planning
Performance and Risk evaluation
Acquire Assets, Build and Test Release, the V model
Service Release Acceptance Test and Pilot
Deployment, Decommission and Transfer
Service Operation
Event Management
Incident Management
Request Fulfillment
Problem Management
Access Management
Continual Service Improvement (CSI)
Measurement and Control
Service Measurement
Service Assessment and Analysis
Service Level Management
|
