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課堂錄影隨時睇 10 大優點之時間自由:無論您是夜班或輪班工作,在日間或晚間亦可隨時來上課!而視像會在您到達時才開始播放,亦可按您需要而隨時暫停,不會因遲到或人有三急而錯過課程任何重點!

CCNP Voice 國際認可證書課程

  • 課程時間
  • 課程簡介
  • 課程特點
  • 考試須知
  • 課程器材
  • 課程內容

Cisco 已停止提供本課程的相關考試。

雖然學員已不能應考本課程的相關考試,但學員仍能透過本課程所學的知識及實習,廣泛地應用於工作上。
而本中心更為本課程提供半價的特別優惠,原價 HK$14,980,現只須 HK$7,490 便可!


推介服務:課堂錄影隨時睇
編號 地點 可預約星期及時間 學費低至 85 折  
FI1712MV 旺角 一至五:11:30 - 22:30   六及日:10:30 - 21:30   (公眾假期休息) 95 折後只需 $7,116 按此報名
FI1712OV 觀塘 一至五:13:30 - 22:00   六及日:12:30 - 21:00   (星期三及公眾假期休息) 9 折後只需 $6,741 按此報名
FI1712PV 北角 一至五:13:30 - 22:00   六及日:12:30 - 21:00   (星期三及公眾假期休息) 9 折後只需 $6,741 按此報名
FI1712SV 沙田 一至五:13:30 - 22:00   六及日:12:30 - 21:00   (星期三及公眾假期休息) 85 折後只需 $6,367 按此報名
FI1712YV 屯門 一至五:13:30 - 22:00   六及日:12:30 - 21:00   (星期三及公眾假期休息) 85 折後只需 $6,367 按此報名
* 各政府部門可使用 P Card 付款  
免費試睇: 首 3 小時,請致電與本中心職員預約。 查看各地點電話
旺角 2332-6544
觀塘 3563-8425
北角 3580-1893
沙田 2151-9360
屯門 3523-1560
免費重睇: 學員可於享用時期內於報讀地點不限次數地重看課堂錄影,從而可反覆重溫整個課程!
導師解答: 學員可於觀看某一課堂錄影後提出課堂直接相關的問題,課程導師會樂意為學員以單對單的形式解答!
合格保障: 半費重考。開始觀看最後 1 堂之 1 個月內為保障期限。請務必向本中心購買考試券。
課時: 120 小時
享用時期: 30 星期 (可於報讀日至 4 星期內觀看整個課程,另加 26 星期備用時期)。進度由您控制,可快可慢。
課堂錄影導師: Norman (任教課程清單)
課堂錄影隨時睇: 詳情及示範片段


合格保障:學員若考試不合格,本中心均會代付考試費,令學員可半費重考!詳情...


Cisco Systems Inc. 是全球最大的網路設備生產商,在世界各地設有 120 個以上的分支據點。Cisco 的產品包括 Switch (交換器)、LAN Router (區域網路由器)、WAN Router (廣域網路由器) 、IOS (Internetwork Operating System) 網路管理操作系統、網路語音及視像系統 … 等等。全球的大企業、銀行、大學和政府機構之網路設備,無一不採用 Cisco 的產品,因此,管理 Cisco 設備便成為一門專業的學問。

為了能證明你有專業水準來規劃、設定及管理 Cisco 的網路語音產品,Cisco 便推出 CCNP Voice (Cisco Certified Network Professional - Voice,Cisco 認可網路專業人士 - 網路語音) 國際認可考試。

要考取 CCNP Voice 國際認可證書,可以通過以下 5 科的考試:

  • Implementing Cisco Unified Communications Voice over IP and QoS v8.0 (CVOICE v8.0)
  • Implementing Cisco Unified Communications Manager, Part 1 v8.0 (CIPT1 v8.0)
  • Implementing Cisco Unified Communications Manager, Part 2 v8.0 (CIPT2 v8.0)
  • Integrating Cisco Unified Communications Applications v8.0 (CAPPS v8.0)
  • Troubleshooting Cisco Unified Communications v8.0 (TVOICE v8.0)

本中心的 Cisco 課程均由 Vincent Ho 、Franco Tsang 及 Norman Lau 等多位 CCIE 籌備多時,精心編排。由上堂、溫習、實習、考試研習、做試題至最後考試,均為你度身訂造,作出有系統的編排。務求真正教識你,又令你考試及格。


課程時數: 合共 120 小時
課堂 90 小時 (共 30 堂) 及實習時段 30 小時 (共 10 節)
適合人士: 具備 CCNA Voice 知識的人士
授課語言: 以廣東話為主,輔以英語
課程筆記: 本中心導師親自編寫英文為主筆記,而部份英文字附有中文對照。

1. Norman Lau (CCIE #10912) 親自教授: Norman 善於控制學習節奏,深入淺出,令學員在輕鬆氣氛下,掌握網路語音技巧。
2. Norman Lau 親自編寫筆記: Norman 親自編寫筆記,絕對適合考試及實際管理網路之用,令你無須「死鋤」如字典般厚及不適合香港讀書格調的書本。
3. 提供模擬考試題目: 本中心為學員提供模擬考試題目以熟習考試答題環境及技巧,每條考試題目均附有標準答案。
4. 理論與實習並重:

本中心的 CCNP Voice 國際認可證書課程為全港時數最長,合共 120 小時,令學員真正了解及掌握課程內容。

a.

其中 90 小時課堂由導師教授理論及進行眾多的商業實習。

b.

另加 30 小時實習時段,由學員於家中透過上網來控制本中心的 Cisco 語音器材 和 Test PC,來親自實踐眾多的商業實習。

 

而整套器材會於 30 小時實習時段內由你一個人完全操控,無須與其他學員共用。如有須要,學員更可申請額外的實習時段,費用全免。

 

請謹記: 充足的理論及實習時間是成功的重要因素!

5. 考試合格保障: 以其中一個科目 CVOICE v8.0 為例,本中心 CCNP Voice 學員於第一次考 CVOICE v8.0 若不合格,可申請半費重考 CVOICE v8.0 一次,但必須符合下列的四項要求:
1. 於 CVOICE v8.0 之課堂出席率須達 85% 或以上。
2. 學員必須於本中心應考 CVOICE v8.0 考試。
3. 學員於第一次應考 CVOICE v8.0 考試前,必須進行本中心的 CVOICE v8.0 試前測驗,並取得 90% 或以上的分數。
4. 於上課結束日之 1 個月內作出申請。
而其他四科考試 CIPT1 v8.0、CIPT2 v8.0、CAPPS v8.0及 TVOICE v8.0 均如 CVOICE v8.0 般的安排。
6. 免費重讀: 傳統課堂學員可於課程結束後三個月內免費重看課堂錄影。


CCNP Voice (Cisco Certified Network Professional - Voice,Cisco 認可網路專業人士 - 網路語音) 其實是由 Cisco 頒發的國際認可證書。考生必須首先考取到 Cisco 的初級證書 CCNA Voice,才可考取 CCNP Voice !

考試編號 科目名稱 簡稱
642-437 Implementing Cisco Voice Communications and QoS v8.0 CVOICE v8.0
642-447 Implementing Cisco Unified Communications Manager, Part 1 v8.0 CIPT1 v8.0
642-457 Implementing Cisco Unified Communications Manager, Part 2 v8.0 CIPT2 v8.0
642-467 Integrating Cisco Unified Communications Applications v8.0 CAPPS v8.0
642-427 Troubleshooting Cisco Unified Communications v8.0 TVOICE v8.0

本中心為 Cisco 指定的 CCNP Voice 考試試場,報考時請致電本中心,登記欲報考之科目考試編號、考試日期及時間 (最快可即日報考)。

臨考試前要繳付考試費 HK$2,348,及必須出示下列兩項有效之身份證明文件,否則考生不可進行考試,而已繳付之考試費亦不會退回:
1. 香港身份證 及
2. 附有考生姓名及簽名的證件 (如信用咭、香港特區護照、BNO等)

考試題目由澳洲考試中心傳送到你要應考的電腦,考試時以電腦作答。所有考試題目均為英文,而大多數的考試題目為單項選擇題 (意即 O) 或多項選擇題 (意即 口),其餘則為配對題及實戰題。作答完成後會立即出現你的分數,結果即考即知!考試不合格便可重新報考,不限次數。欲知道作答時間、題目總數、合格分數等詳細考試資料,可瀏覽本中心網頁 "各科考試分數資料"。




為進一步加強本中心 Cisco 的課程質素,本中心投放大量資源購買 Cisco 器材,以供學員進行實習。以下是本中心擁有的 Cisco 器材 (種類繁多,未能盡錄):


CCVP: Cisco Router 800 Series (ISR) CCVP: Cisco Router 2500 Series
Cisco Router 800 Series (ISR)
Cisco Router 2500 Series

   
CCVP: Cisco Router 2600 Series CCVP: Cisco Router 2800 Series (ISR)
Cisco Router 2600 Series Cisco Router 2800 Series (ISR)
   
CCVP: Cisco Router 2900 Series (ISR) CCVP: Cisco Router 3600 Series
Cisco Router 2900 Series (ISR) Cisco Router 3600 Series
   
CCVP: Cisco Router 3800 Series (ISR) CCVP: Cisco Router 4000 Series 
Cisco Router 3800 Series (ISR)  Cisco Router 4000 Series
   
CCVP: Cisco Catalyst Switch 1900 Series CCVP: Cisco Catalyst Switch 2950 Series
 Cisco Catalyst Switch 1900 Series Cisco Catalyst Switch 2950 Series
   
CCVP: Cisco Catalyst Multilayer Switch 3550 Series CCVP: Cisco Catalyst Multilayer Switch 3560 Series
Cisco Catalyst Multilayer Switch 3550 Series Cisco Catalyst Multilayer Switch 3560 Series
   
CCVP: Cisco Catalyst Multilayer Switch 3560X Series CCVP: Cisco Catalyst Multilayer Switch 3560 Series

Cisco Catalyst Multilayer Switch 3560X Series

Cisco Catalyst Multilayer Switch 3750G Series
   
CCVP: Cisco Catalyst Multilayer Switch 3750X Series CCVP: Cisco Catalyst Multilayer Switch 5000 Series
Cisco Catalyst Multilayer Switch 3750X Series Cisco Catalyst Multilayer Switch 5000 Series
   
CCVP: Cisco PIX Firewall CCVP: Cisco LightStream 1010 ATM Switch
Cisco PIX Firewall Cisco LightStream 1010 ATM Switch
   
CCVP: Cisco ATM Module CCVP: Cisco FXS Voice Module
Cisco ATM Module Cisco FXS Voice Module 
   
CCVP: Cisco IP Phone 7911G CCVP: Cisco Wireless LAN Controller 2106
Cisco IP Phone 7911G Cisco Wireless LAN Controller 2106 
   
CCVP: Cisco Aironet Lightweight Access Point 1130AG CCVP: PSTN Simulator
Cisco Aironet Lightweight Access Point 1130AG PSTN Simulator
   
CCVP: ISDN Simulator CCVP: Cisco ASA 5505
ISDN Simulator Cisco ASA 5505
   
CCVP: Cisco ASA 5510 CCVP: Cisco Catalyst Multilayer Switch 3560 Series
Cisco ASA 5510 Cisco ASA 5512X
   
CCVP: Cisco IPS 4210  
Cisco IPS 4210  


Implementing Cisco Voice Communications and QoS v8.0 (CVOICE v8.0)

Describe a dial plan

  • Describe a numbering plan
  • Describe digit manipulation
  • Describe path selection
  • Describe calling privileges

Describe the basic operation and components involved in a VoIP call

  • Describe VoIP call flows
  • Describe RTP, RTCP, cRTP, and sRTP
  • Describe H.323
  • Describe MGCP
  • Describe Skinny Call Control Protocol
  • Describe SIP
  • Identify the appropriate gateway signaling protocol for a given scenario
  • Choose the appropriate codec for a given scenario
  • Describe and Configure VLANs

Implement Cisco Unified Communications Manager Express to support endpoints using CLI

  • Describe the appropriate software components needed to support endpoints
  • Configure DHCP, NTP and TFTP
  • Describe the differences between the different types of ephones and ephone-dns
  • Configure Cisco Unified Communications Manager Express endpoints

Describe the components of a gateway

  • Describe the function of gateways
  • Describe DSP functionality
  • Describe the different types of voice ports and their usage
  • Describe dial peers and the gateway call routing process
  • Describe codecs and codec complexity

Implement a gateway

  • Configure analog voice ports
  • Configure digital voice ports
  • Configure dial-peers
  • Configure digit manipulation
  • Configure calling privileges
  • Verify dial-plan implementation
  • Implement fax support on a gateway

Implement Cisco Unified Border Element

  • Describe the Cisco Unified Border Element features and functionality
  • Configure Cisco Unified Border Element to provide address hiding
  • Configure Cisco Unified Border Element to provide protocol and media interworking
  • Configure Cisco Unified Border Element to provide call admission control
  • Verify Cisco Unified Border Element configuration and operation

Describe the need to implement QoS for voice and video

  • Describe causes of voice and video quality issues
  • Describe how to resolve voice and video quality issues
  • Describe QoS requirements for voice and video traffic

Describe and configure the DiffServ QoS model

  • Describe the DiffServ QoS model
  • Describe marking based on CoS, DSCP, and IP Precedence
  • Configure layer 2 to layer 3 QoS mapping
  • Describe trust boundaries
  • Configure trust boundary on Cisco switches
  • Describe the operations of the QoS classifications and marking mechanisms
  • Describe Low Latency Queuing
  • Describe the operations of the QoS WAN Link Efficiency mechanisms
  • Enable QoS mechanisms on switches using AutoQoS
  • Configure Low Latency Queuing

Implementing Cisco Unified Communications Manager, Part 1 v8.0 (CIPT1 v8.0)

Perform initial set up of a Cisco Unified Communications Manager cluster

  • Describe Cisco Unified Communications Manager cluster architecture
  • Describe Cisco Unified Communications Manager redundancy designs
  • Describe the requirements for Cisco Unified Communications Manager use of DHCP, TFTP, DNS, and NTP
  • Determine the services necessary to support a Cisco Unified Communications Manager deployment and activate the appropriate services

Describe and configure Cisco Unified Communications Manager to support on-cluster calling

  • Configure a Cisco Unified Communications Manager group
  • Configure Cisco Unified Communications Manager profiles and device pools
  • Configure Cisco Unified Communications Manager templates
  • Manage phones and users using Cisco Unified Communications Manager Bulk Administration Tool
  • Describe the tool for Auto-Registered Phones Support functionality

Describe and configure a route plan for Cisco Unified Communications Manager to support off-net calling

  • Describe Cisco Unified Communications Manager digit analysis
  • Implement gateways
  • Configure route patterns
  • Configure route lists and route groups
  • Implement toll-fraud prevention
  • Configure digit manipulation
  • Describe the functions and usage of calling search spaces and partitions
  • Implement calling privileges

Describe and configure Cisco Unified Communications Manager media resources

  • Describe media resources
  • Configure MeetMe conferencing and software conferencing resources
  • Configure Music on Hold
  • Configure Media Resource Groups and Media Resource Group Lists

Describe and configure the Cisco Unified Communications Manager to support features and applications

  • Configure IP phone services
  • Configure Cisco Unified Communications Manager native presence features
  • Configure Cisco Unified Mobility

Implementing Cisco Unified Communications Manager, Part 2 v8.0 (CIPT2 v8.0)

Describe and implement centralized call processing redundancy

  • Describe device fail over
  • Configure call survivability
  • Configure Cisco Unified Survivable Remote Site Telephony operation
  • Configure Cisco Unified Communications Manager Express to provide redundancy
  • Configure MGCP Fallback operation
  • Verify redundancy operations

Describe and configure a multi-site dial plan for Cisco Unified Communication Manager

  • Describe the issues with multi-site dial plans
  • Describe the differences between the various gateways and trunk types supported by Cisco Unified Communication Manager
  • Implement trunks
  • Describe globalized call routing
  • Implement a numbering plan for multi-site topologies
  • Configure tailend hop off

Implement call control discovery and Cisco Inter Company Media Exchange

  • Configure Service Advertisement Framework Forwarder
  • Configure Service Advertisement Framework Client Control
  • Configure Service Advertisement Framework Call Control Discovery

Implement bandwidth management and Call Admission Control

  • Configure regions
  • Implement transcoders and MTPs
  • Configure locations
  • Implement RSVP agents
  • Implement SIP precondition
  • Describe functionality of a gatekeeper
  • Implement gatekeeper-based Call Admission Control
  • Configure Automated Alternate Routing
  • Configure multi-site Music on Hold

Implement mobility features

  • Configure Cisco Unified Communications Manager Device Mobility
  • Configure Cisco Extension Mobility

Integrating Cisco Unified Communications Applications v8.0 (CAPPS v8.0)

Configure Cisco Unity Connection

  • Choose the appropriate desktop messaging interface for client machines
  • Integrate Cisco Unity Connection and Cisco Unified Communications Manager
  • Configure Cisco Unity Connection system settings
  • Describe call management options
  • Configure call routing options
  • Configure audiotext applications
  • Configure Cisco Unity Connection partitions and search spaces
  • Configure account policies, subscriber classes of service, and subscriber templates
  • Import user accounts into Cisco Unity Connection
  • Troubleshoot Cisco Unity Connection

Configure Cisco Unity Express using the GUI

  • Choose the appropriate desktop messaging interface for endpoints
  • Integrate Cisco Unity Express and Cisco Unified Communications Manager Express
  • Configure Cisco Unity Express system settings
  • Configure call routing options
  • Configure auto-attendant
  • Configure account policies, subscriber classes of service, and subscriber templates
  • Import user accounts into Cisco Unity Express from Cisco Unified Communications Manager Express
  • Troubleshoot Cisco Unity Express

Configure VPIM to network Cisco Unity Connection and Cisco Unity Express

  • Describe VPIM
  • Configure VPIM on Cisco Unity Connection
  • Configure VPIM on Cisco Unity Express

Implement Cisco Unified Presence Solution

  • Describe the function and operation of Cisco Unified Presence
  • Describe Cisco Unified Presence solution components
  • Describe the Cisco Unified Presence solution communication flows
  • Configure Cisco Unified Communications Manager for integration with Cisco Unified Presence
  • Integrate Cisco Unified Presence with Cisco Unified Communications Manager
  • Integrate Cisco Unified Presence with Cisco Unified Communications applications
  • Troubleshoot Cisco Unified Presence

Troubleshooting Cisco Unified Communications v8.0 (TVOICE v8.0)

Apply the Cisco recommended methodology used to determine general Unified communications system problems and issues

  • Describe the steps that can be used to identify a problem with a given unified communication system
  • Identify tools available for troubleshooting
  • Identify tools available for monitoring

Identify available tools to operate and troubleshoot a Unified Communications System

  • Describe troubleshooting and monitoring tools
  • Determine appropriate tools to use for troubleshooting and monitoring system
  • Correlate events based on traces, logs, debugs and output of monitoring tools
  • Parse and interpret traces, logs, debugs and output of monitoring tools

Troubleshoot registration issues

  • Troubleshoot issues with endpoint registration
  • Troubleshoot issues with gateway registration

Troubleshoot call setup issues

  • Troubleshoot intersite call setup issues
  • Troubleshoot intrasite call setup issues
  • Troubleshoot off-net call setup issues

Troubleshoot database issues

  • Troubleshoot database replication issues in Cisco Unified Communications Manager

Troubleshoot call control discovery and Cisco Inter Company Media Exchange

  • Troubleshoot Service Advertisement Framework Forwarder issues
  • Troubleshoot Service Advertisement Framework Client Control issues
  • Troubleshoot Service Advertisement Framework Call Control Discovery issues

Troubleshoot application issues

  • Troubleshoot Cisco Extension Mobility issues
  • Troubleshoot Cisco Unified Communications Manager Device Mobility issues
  • Troubleshoot Cisco Unified Mobility issues

Troubleshoot media resources

  • Troubleshoot Music on Hold
  • Troubleshoot conference bridges
  • Troubleshoot transcoders
  • Troubleshoot MTP

Troubleshoot voice quality issues

  • Troubleshoot echo
  • Troubleshoot dropped calls
  • Troubleshoot audio quality issues


課堂錄影隨時睇 10 大優點之免費試讀:無條件免費試讀,讓您毋須擔心錄影課程及導師質素,信心保證!

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