ITIL® 4 DSV Training Course Training 課程
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ITIL® 4 DSV Training Course Training 課程 ITIL® 4 DSV Training Course Training 課程
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ITIL® 4 DSV Training Course Training 課程 ITIL® 4 DSV Training Course Training 課程

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課堂錄影隨時睇 10 大優點之導師解答:您可於觀看某一課堂視像後提出相關問題,課程導師會樂意為學員以單對單的形式解答!

ITIL® 4 Specialist: Drive Stakeholder Value (DSV) 國際認可證書課程
課程簡稱:ITIL® 4 DSV Training Course

  • 課程時間
  • 課程簡介
  • 課程特點
  • 考試須知
  • 課程內容
  • 詳細內容

課程以認可導師及教材教授。

只有我們夠膽提供:本課程提供合格保障!


推介服務:課堂錄影隨時睇 (在家觀看 = 0%,在校觀看 = 100%)
學員使用電話或本網頁報名,待本中心確認已為學員留位後,即可使用 轉數快 繳付學費,過程簡便!
編號 地點 可預約星期及時間 學費低至 85 折  
KS2012MV 旺角 一至五:14:30 - 22:15   六:13:45 - 21:30   日:10:15 - 18:00  (公眾假期休息) 95 折後只需 $3,971
#(另加 $2,800 考試費)
按此報名:ITIL® 4 DSV Training Course Training 課程
KS2012OV 觀塘 一至五:13:30 - 22:00   六及日:12:30 - 21:00   (星期三及公眾假期休息) 9 折後只需 $3,762
#(另加 $2,800 考試費)
按此報名:ITIL® 4 DSV Training Course Training 課程
KS2012PV 北角 一至五:13:30 - 22:00   六及日:12:30 - 21:00   (星期三及公眾假期休息) 9 折後只需 $3,762
#(另加 $2,800 考試費)
按此報名:ITIL® 4 DSV Training Course Training 課程
KS2012SV 沙田 一至五:13:30 - 22:00   六及日:12:30 - 21:00   (星期三及公眾假期休息) 85 折後只需 $3,553
#(另加 $2,800 考試費)
按此報名:ITIL® 4 DSV Training Course Training 課程
KS2012YV 屯門 一至五:13:30 - 22:00   六及日:12:30 - 21:00   (星期三及公眾假期休息) 85 折後只需 $3,553
#(另加 $2,800 考試費)
按此報名:ITIL® 4 DSV Training Course Training 課程
* 各政府部門可使用 P Card 付款  
# 請注意:根據規定,報讀 ITIL® 課程時必須同時繳交相應的考試費  

在校免費試睇: 首 1 小時,請致電與本中心職員預約。 查看各地點電話
旺角 2332-6544
觀塘 3563-8425
北角 3580-1893
沙田 2151-9360
屯門 3523-1560
在校免費重睇: 學員可於享用時期內於報讀地點不限次數地重看課堂錄影,從而可反覆重溫整個課程!
導師解答: 學員可於觀看某一課堂錄影後提出課堂直接相關的問題,課程導師會樂意為學員以單對單的形式解答!
合格保障: 半費重考。開始觀看最後 1 堂之 1 個月內為保障期限。請務必向本中心購買考試券。
課時: 18 小時
享用時期: 6 星期 (可於報讀日至 4 星期內觀看整個課程,另加 2 星期備用時期)。進度由您控制,可快可慢。
課堂錄影導師: Franco (任教課程清單)
在校觀看: 詳情及示範片段


推介服務:課堂錄影隨時睇 (在家觀看 = 100%,在校觀看 = 0%)
學員使用電話或本網頁報名,待本中心確認已為學員留位後,即可使用 轉數快 繳付學費,過程簡便!
編號 地點 星期及時間 費用  
KS2012HH 在家 享用時期內每星期 7 天 (包括公眾假期),每天 24 小時全天候不限次數地觀看。 $4,180
#(另加 $2,800 考試費)
按此報名:ITIL® 4 DSV Training Course Training 課程
* 各政府部門可使用 P Card 付款  
# 請注意:根據規定,報讀 ITIL® 課程時必須同時繳交相應的考試費  

在校免費試睇: 首 1 小時,請致電與本中心職員預約。 查看各地點電話
旺角 2332-6544
觀塘 3563-8425
北角 3580-1893
沙田 2151-9360
屯門 3523-1560
導師解答: 學員可於觀看某一課堂錄影後提出課堂直接相關的問題,課程導師會樂意為學員以單對單的形式解答!
合格保障: 半費重考。開始觀看最後 1 堂之 1 個月內為保障期限。請務必向本中心購買考試券。
課時: 18 小時
在家觀看時禁用程式: 一些危害課堂錄影版權的程式。
享用時期: 6 星期 (可於報讀日至 4 星期內觀看整個課程,另加 2 星期備用時期)。進度由您控制,可快可慢。
課堂錄影導師: Franco (任教課程清單)
在家觀看: 服務條款及守則、報讀程序及示範片段


地區 地址 電話 教育局註冊編號
旺角 九龍旺角亞皆老街 109 號,皆旺商業大廈 18 樓 1802 - 1807 室 2332-6544 533459
觀塘 九龍觀塘成業街 7 號寧晉中心 12 樓 G2 室 3563-8425 588571
北角 香港北角馬寶道 41-47 號華寶商業大廈 3 樓 01-02 號舖 3580-1893 591262
沙田 新界沙田石門安群街 3 號京瑞廣場 1 期 10 樓 M 室 2151-9360 604488
屯門 新界屯門屯喜路 2 號屯門柏麗廣場 17 樓 1708 室 3523-1560 592552
注意! 客戶必須查問報讀學校的教育局註冊編號,以確認該校為註冊學校,以免蒙受不必要的損失!


課程以認可導師及教材教授。

只有我們夠膽提供:本課程提供合格保障!


ITIL® 描述服務管理的最佳實務。由於 ITIL® 的內容建基於不同的服務、服務經理、學術研究、顧問等,故此 ITIL® 所描述的方法相當中肯、應用層面亦相當廣泛。

ITIL® 4 是最新的 ITIL® 版本,以下是 ITIL® 4 的 Certification Scheme:



本中心的 ITIL® 4 Specialist: Drive Stakeholder Value (DSV) 國際認可證書課程是由教授 ITIL® 課程多年的 ITIL® 認可導師 Franco 配合認可教材授課,課程內容覆蓋 ITIL® 4 Specialist: Drive Stakeholder Value (DSV) 所要求的內容,針對考試重點授課,使同學能通過考試。

課程名稱: ITIL® 4 Specialist: Drive Stakeholder Value (DSV) 國際認可證書課程
- 簡稱:ITIL® 4 DSV Training Course
課程時數: 共 18 小時課堂 (共 6 堂)
適合人士: 已具備 ITIL® 4 Foundation 的人士。
授課語言: 以廣東話為主,輔以英語
課程筆記: 本中心導師親自編寫英文為主筆記,而部份英文字附有中文對照。

課程以認可導師及教材教授。

只有我們夠膽提供:本課程提供合格保障!


1. ITIL® 認可導師: 專業 ITIL® 認可導師教授。
2. ITIL® 認可教材: 本課程會使用 ITIL® 4 Specialist: Drive Stakeholder Value (DSV) 認可教材教授。
3. 提供模擬考試題目: 本中心為學員提供 ITIL® 4 Specialist: Drive Stakeholder Value (DSV) 的模擬考試題目,每條考試題目均附有標準答案。
4. 考試合格保障: 本中心 ITIL® 4 Specialist: Drive Stakeholder Value (DSV) 學員於第一次考 ITIL® 4 Specialist: Drive Stakeholder Value (DSV) 若不合格,可申請半費重考ITIL® 4 Specialist: Drive Stakeholder Value (DSV) 一次,但必須符合下列的四項要求:
1. 課堂出席率須達 85% 或以上。
2. 學員必須透過本中心安排及於本中心應考 ITIL® 4 Specialist: Drive Stakeholder Value (DSV) 考試。
3. 學員於第一次應考 ITIL® 4 Specialist: Drive Stakeholder Value (DSV) 考試前,必須進行本中心的 ITIL® 4 Specialist: Drive Stakeholder Value (DSV) 試前測驗,並取得90%或以上的分數。
4. 於上課結束日之一個月內作出申請。
5. 免費重讀: 傳統課堂學員可於課程結束後三個月內免費重看課堂錄影。

課程以認可導師及教材教授。

只有我們夠膽提供:本課程提供合格保障!


同學可自行選擇日期在本中心應考 ITIL® 4 Specialist: Drive Stakeholder Value (DSV) 考試。考試費為 HK$2,800。

同學需於報讀課程時出示 ITIL® 4 Foundation 證書正本以辦理手續。




課程以認可導師及教材教授。

只有我們夠膽提供:本課程提供合格保障!



課程名稱:ITIL® 4 Specialist: Drive Stakeholder Value (DSV) 國際認可證書課程
- 簡稱:ITIL® 4 DSV Training Course

  1. Introduction to ITIL® 4 Managing Professional: Drive Stakeholder Value (DSV) Qualification and Examination
  2. Bloom’s levels (BL)
  3. Quoted ITIL® text from publications
  4. Understand how customer journeys are designed [Syllabus Reference: 1, BL2 + BL3]
  5. Know how to target markets and stakeholders [Syllabus Reference: 2, BL2 + BL3]
  6. Know how to foster stakeholder relationships [Syllabus Reference: 3, BL2 + BL3]
  7. Know how to shape demand and define service offerings [Syllabus Reference: 4, BL2 + BL3]
  8. Know how to shape demand and define service offerings [Syllabus Reference: 5, BL2 + BL3]
  9. Know how to onboard and offboard customers and users [Syllabus Reference: 6, BL2 + BL3]
  10. Know how to act together to ensure continual value co-creation (service consumption / provisioning) [Syllabus Reference: 7, BL2 + BL3]
  11. Know how to realize and validate service value [Syllabus Reference: 8, BL2 + BL3]


課程以認可導師及教材教授。

只有我們夠膽提供:本課程提供合格保障!



1 Introduction to ITIL® 4 Managing Professional: Drive Stakeholder Value (DSV) Qualification and Examination
1.1 Purpose
1.2 Learning outcome
1.3 Examination
1.3.1 Prerequisites
1.3.2 Duration, number of questions, question types and the pass mark

2 Bloom’s levels (BL)
2.1 BL2
2.2 BL3

3 Quoted ITIL® text from publications

4 Understand how customer journeys are designed [Syllabus Reference: 1, BL2 + BL3]
4.1 Understand the concept of the customer journey [Syllabus Reference: 1.1, BL2]
4.1.1 The customer journey
4.1.1.1 Stakeholder Aspirations
4.1.1.2 Touchpoints and service interactions
4.2 Understand the ways of designing and improving customer journeys [Syllabus Reference: 1.2, BL2]
4.2.1 Mapping the customer journey
4.2.1.1 Personas
4.2.1.2 Scenarios
4.2.1.3 Customer journey maps
4.2.1.4 Understanding the customer experience
4.2.2 Designing the customer journey
4.2.2.1 Design thinking
4.2.2.2 Leveraging behavioural psychology
4.2.2.3 Design for different cultures
4.2.3 Measuring and improving the customer journey
4.2.4 Summary

5 Know how to target markets and stakeholders [Syllabus Reference: 2, BL2 + BL3]
5.1 Understand the characteristics of markets [Syllabus Reference: 2.1, BL2]
5.1.1 Understanding markets
5.1.1.1 Market segmentation
5.1.1.1.1 Characteristic-based market segmentation
5.1.1.1.2 Need-based market segmentation
5.2 Understand marketing activities and techniques [Syllabus Reference: 2.2, BL2]
5.2.1 Targeting markets
5.2.1.1 Value propositions
5.2.1.2 The marketplace and the marketspace
5.2.1.3 Personalizing and profiling
5.2.1.4 Targeted marketing
5.2.1.5 Brand and reputation
5.2.1.6 Sustainability and the triple bottom line
5.2.1.7 Importance of the existing customers
5.2.2 Summary
5.3 Know how to describe customer needs and internal and external factors that affect these [Syllabus Reference: 2.3, BL3]
5.3.1 Purpose / Organizational purpose
5.3.2 External factors
5.3.3 Internal factors
5.3.3.1 SWOT analyses
5.3.4 Objectives and opportunities
5.3.5 Risks and mitigation
5.3.6 Need-based market segmentation
5.3.7 Identifying and analysing service consumers
5.4 Know how to identify service providers and explain their value propositions [Syllabus Reference: 2.4, BL3]
5.4.1 Understanding service providers and their offers
5.4.1.1 Industry standards and reference architectures

6 Know how to foster stakeholder relationships [Syllabus Reference: 3, BL2 + BL3]
6.1 Understand the concepts of mutual readiness and maturity [Syllabus Reference: 3.1, BL2]
6.1.1 Building Service Relationships
6.1.2 Assessing mutual readiness and maturity
6.2 Understand the different supplier and partner relationship types, and how these are managed [Syllabus Reference: 3.2, BL2]
6.2.1 Understanding service relationship types
6.2.1.1 Basic relationship
6.2.1.2 Cooperative relationship
6.2.1.3 Partnership
6.2.2 Managing suppliers and partners
6.3 Know how to develop customer relationships [Syllabus Reference: 3.3, BL3]
6.3.1 Creating an environment that allows relational patterns to emerge
6.3.1.1 Initial engagement tools
6.3.1.2 Sustaining an environment that allows relational patterns to emerge
6.3.2 Building and sustaining trust and relationships
6.3.2.1 Trust and relationship factors
6.3.2.2 Building trust and relationship activities
6.3.2.3 Continual building of trust and relationships
6.3.3 Understanding service provider capabilities
6.3.4 Understanding customer needs
6.3.4.1 Value drivers
6.3.4.2 Risks and costs
6.3.4.3 Experience and preferences
6.4 Know how to analyse customer needs [Syllabus Reference: 3.4, BL3]
6.4.1 Communicating and collaborating
6.4.1.1 Listening modes
6.4.1.2 Diversity
6.4.2 Understanding customer needs
6.4.2.1 Value drivers
6.4.2.2 Risks and costs
6.4.2.3 Experience and preferences
6.5 Know how to use communication and collaboration activities and techniques [Syllabus Reference: 3.5, BL3]
6.5.1 Communicating and collaborating
6.5.1.1 Listening modes
6.5.1.2 Diversity
6.6 Know how the Relationship management practice can be applied to enable and contribute to fostering relationships [Syllabus Reference: 3.6, BL3]
6.6.1 Purpose and description
6.6.2 Practice Success Factors (PSF)
6.6.2.1 Establish and continually improve an effective and healthy approach to relationship management across the organization
6.6.2.2 Ensure effective and healthy relationships within the organization
6.6.2.3 Ensure effective and healthy relationships between the organization and its external stakeholders
6.6.2.3.1 Service relationship
6.6.2.3.2 Non-service relationship
6.7 Know how the Supplier management practice can be applied to enable and contribute to supplier and partner relationships management [Syllabus Reference: 3.7, BL3]
6.7.1 Purpose and description
6.7.2 Practice Success Factors (PSF)
6.7.2.1 Ensure that the sourcing strategy and guidelines effectively support the organization’s strategy
6.7.2.2 Ensure that service relationships with all suppliers and partners are managed effectively and aligned with internal and external regulations
6.7.2.3 Ensure the effective integration of third-party services into the organization’s products and services

7 Know how to shape demand and define service offerings [Syllabus Reference: 4, BL2 + BL3]
7.1 Understand methods for designing digital service experiences based on value-driven, data-driven and user-centred service design [Syllabus Reference: 4.1, BL2]
7.1.1 Lean thinking and the five Lean principles
7.1.2 Agile product and service development
7.1.3 User-centred design
7.1.4 Service design thinking
7.1.5 Service blueprinting
7.1.6 Designing for onboarding
7.2 Understand approaches for selling and obtaining service offerings [Syllabus Reference: 4.2, BL2]
7.2.1 Pricing
7.2.2 Internal sales
7.2.3 External sales
7.3 Know how to capture, influence and manage demand and opportunities [Syllabus Reference: 4.3, BL3]
7.3.1 Managing demand and opportunities
7.3.1.1 Patterns of business activity (PBA)
7.3.1.2 Optimizing capacity
7.3.1.3 Shaping or smoothing demand
7.3.1.3.1 Pricing and charging mechanisms
7.3.1.3.2 Service improvement opportunities
7.3.1.4 Building the customer business case
7.3.1.5 Building the service provider business case
7.4 Know how to collect, specify and prioritise requirements from a diverse range of stakeholders [Syllabus Reference: 4.4, BL3]
7.4.1 Specifying and managing customer requirements
7.4.1.1 Roles and responsibilities
7.4.1.2 Managing requirements
7.4.1.3 Separating the problem from the solution
7.4.1.4 Minimum viable product (MVP)
7.4.1.5 User stories and story mapping
7.4.1.6 The MoSCoW method
7.4.1.7 Weighted shortest job first (WSJF)
7.5 Know how the Business Analysis practice can be applied to enable and contribute to requirement management and service design [Syllabus Reference: 4.5, BL3]
7.5.1 Purpose and description
7.5.2 Practice Success Factors (PSF)
7.5.2.1 Establish and continually improve an organization-wide approach to business analysis to ensure that it is conducted in a consistent and effective manner
7.5.2.2 Ensure that current and future needs of the organization and its customers are understood, analysed, and supported with timely, efficient, and effective solution proposals

8 Know how to shape demand and define service offerings [Syllabus Reference: 5, BL2 + BL3]
8.1 Know how to plan for value co-creation [Syllabus Reference: 5.1, BL3]
8.1.1 Agreeing and planning value co-creation
8.1.1.1 Types of service value drivers
8.1.1.2 Service interaction method
8.1.1.3 Inherent and assigned characteristics of services (with service quality and service level)
8.1.1.3.1 Service quality and service level
8.1.1.3.2 Inherent characteristics of services
8.1.1.3.3 Assigned characteristics of services
8.2 Know how to negotiate and agree service utility, warranty and experience [Syllabus Reference: 5.2, BL3]
8.2.1 Agree
8.2.2 From service consumer needs to agreement (with SLA structure)
8.2.3 Negotiating and agreeing service utility, warranty, and experience
8.2.3.1 Utility
8.2.3.2 Warranty
8.2.3.3 Experience
8.3 Know how the Service Level management practice can be applied to enable and contribute to service expectation management [Syllabus Reference: 5.3, BL3]
8.3.1 Purpose and description
8.3.2 Practice Success Factors (PSF)
8.3.2.1 Establishing a shared view of target service levels with customers
8.3.2.2 Overseeing how the organization meets the defined service levels through the collection, analysis, storage, and reporting of the relevant metrics for the identified services
8.3.2.3 Performing service reviews to ensure that the current set of services continues to meet the needs of the organization and its customers
8.3.2.4 Capturing and reporting on improvement opportunities, including performance against defined service levels and stakeholder satisfaction

9 Know how to onboard and offboard customers and users [Syllabus Reference: 6, BL2 + BL3]
9.1 Understand key transition, onboarding and offboarding activities [Syllabus Reference: 6.1, BL2]
9.2 Understand the ways of relating with users and fostering user relationships [Syllabus Reference: 6.2, BL2]
9.2.1 Fostering relationships with corporate users
9.2.2 Fostering relationship with individual consumers
9.3 Understand how users are authorized and entitled to services [Syllabus Reference: 6.3, BL2]
9.3.1 Enabling users for service
9.4 Understand different approaches to mutual elevation of customer, user and service provider capabilities [Syllabus Reference: 6.4, BL2]
9.4.1 Elevating mutual capabilities
9.5 Know how to prepare onboarding and offboarding plans [Syllabus Reference: 6.5, BL3]
9.5.1 Planning onboarding
9.5.1.1 Onboarding goals
9.5.1.2 Onboarding scope
9.5.1.3 Onboarding customer and users: onboarding actions
9.5.2 Onboarding control
9.5.3 Offboarding customers and users
9.5.3.1 Customer offboarding
9.5.3.2 User offboarding
9.5.4 Summary
9.6 Know how to develop user engagement and delivery channels [Syllabus Reference: 6.6, BL3]
9.6.1 Providing user engagement and delivery channels / omnichannel management
9.7 Know how the Service Catalogue management practice can be applied to enable and contribute to offering user services [Syllabus Reference: 6.7, BL3]
9.7.1 Enabling users for services
9.7.2 Service Catalogue management practice
9.7.2.1 Purpose and description
9.7.2.2 Practice Success Factors (PSF)
9.7.2.2.1 Ensuring that the organization’s service catalogue’s structure and scope meet organizational requirements
9.7.2.2.2 Ensuring that the information in a service catalogue meets stakeholders’ current and anticipated needs.
9.8 Know how the Service Desk practice can be applied to enable and contribute to user engagement [Syllabus Reference: 6.8, BL3]
9.8.1 Purpose and description
9.8.2 Communication channels
9.8.3 Practice Success Factors (PSF)
9.8.3.1 Enabling and continually improving effective, efficient, and convenient communications between the service provider and its users
9.8.3.2 Enabling the effective integration of user communications into value streams.

10 Know how to act together to ensure continual value co-creation (service consumption / provisioning) [Syllabus Reference: 7, BL2 + BL3]
10.1 Understand how users can request services [Syllabus Reference: 7.1, BL2]
10.1.1 Ongoing Service Interactions
10.1.1.1 Service requests
10.1.1.2 Service desk interactions
10.1.1.3 Moments of truth
10.1.1.4 Intelligent disobedience
10.2 Understand methods for triaging of user requests [Syllabus Reference: 7.2, BL2]
10.2.1 Ongoing service interactions
10.2.1.1 Service desk interactions
10.2.1.2 When things go wrong
10.2.1.3 Moments of truth
10.2.1.4 Intelligent disobedience
10.3 Understand the concept of user communities [Syllabus Reference: 7.3, BL2]
10.3.1 Nurturing user communities
10.3.2 Super-users
10.4 Understand methods for encouraging and managing customer and user feedback [Syllabus Reference: 7.4, BL2]
10.4.1 Customer and user feedback
10.5 Know how to foster a service mindset (attitude, behaviour and culture) [Syllabus Reference: 7.5, BL3]
10.5.1 Co-create
10.5.1.1 Fostering a service mindset (with service mindset and service empathy)
10.5.1.1.1 Service mindset for service provision
10.5.1.1.2 Services with ‘invisible’ users’
10.5.1.1.3 Service mindset for service consumption
10.6 Know how to use different approaches to provision of user services [Syllabus Reference: 7.6, BL3]
10.6.1 Ongoing service interactions
10.6.1.1 Service requests
10.6.1.2 Service desk interactions
10.7 Know how to seize and deal with customer and user “moments of truth” [Syllabus Reference: 7.7, BL3]
10.7.1 Moments of truth
10.7.2 Intelligent disobedience
10.8 Know how the Service Request management practice can be applied to enable and contribute to service usage [Syllabus Reference: 7.8, BL3]
10.8.1 Service requests
10.8.2 Service Request management practice
10.8.2.1 Purpose and description
10.8.2.2 Practice Success Factors (PSF)
10.8.2.2.1 Ensure that service request fulfilment procedures for all services are optimized
10.8.2.2.2 Ensure that all service requests are fulfilled according to the agreed procedures and to users’ satisfaction

11 Know how to realize and validate service value [Syllabus Reference: 8, BL2 + BL3]
11.1 Understand methods for measuring service usage and customer and user experience and satisfaction [Syllabus Reference: 8.1, BL2]
11.1.1 Tracking experience and satisfaction
11.1.2 Tracking service usage
11.2 Understand methods to track and monitor service value (outcome, risk, cost and resources) [Syllabus Reference: 8.2, BL2]
11.2.1 Tracking value realization
11.2.2 Tracking performance, output, and outcome
11.2.3 Tracking experience and satisfaction
11.2.4 Tracking service usage
11.2.5 Assessing and reporting value realization
11.3 Understand different types of reporting of service outcome and performance [Syllabus Reference: 8.3, BL2]
11.3.1 Tracking performance, output, and outcome
11.3.2 Assessing and reporting value realization
11.3.3 Tracking, assessing, and evaluating outcomes
11.3.3.1 Internal service providers
11.3.3.2 External service providers
11.4 Understand charging mechanisms [Syllabus Reference: 8.4, BL2]
11.4.1 Evaluating value realization and improving customer journeys, single-loop learning and double-loop learning
11.4.2 Charging and billing
11.4.2.1 Charging and billing policies
11.4.2.2 Chargeable items
11.4.2.3 Charging and billing options
11.5 Know how to validate service value [Syllabus Reference: 8.5, BL3]
11.5.1 Assessing and reporting value realization
11.6 Know how to evaluate and improve the customer journey [Syllabus Reference: 8.6, BL3]
11.6.1 Evaluating value realization and improving customer journeys, single-loop learning and double-loop learning
11.6.2 Evaluation and verification
11.6.3 Continual improvement
11.7 Know how the Portfolio Management practice can be applied to enable and contribute to service value realization [Syllabus Reference: 8.7, BL3]
11.7.1 Portfolio Management
11.7.2 Portfolio Management practice
11.7.2.1 Purpose and description
11.7.2.2 Practice Success Factors (PSF)
11.7.2.2.1 Ensuring sound investment decisions for programmes, projects, products, and services within the organization's resource constraints
11.7.2.2.2 Ensuring the continual monitoring, review, and optimization of the organization's portfolios

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