ITIL® 4 DITS Training Course Training 課程
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ITIL® 4 DITS Training Course Training 課程
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ITIL® 4 DITS Training Course Training 課程 ITIL® 4 DITS Training Course Training 課程

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ITIL® 4 Leader: Digital & IT Strategy (DITS) 國際認可證書課程
課程簡稱:ITIL® 4 DITS Training Course

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本中心為 ITIL® 官方授權教育中心,課程以認可導師及教材教授。

推介服務:課堂錄影隨時睇 (在家觀看 = 0%,在校觀看 = 100%)
學員使用電話或本網頁報名,待本中心確認已為學員留位後,即可使用 轉數快 繳付學費,過程簡便!
編號 地點 可預約星期及時間 學費低至 85 折  
FN2109MV 旺角 一至五:14:30 - 22:15   六:13:45 - 21:30   日:10:15 - 18:00  (公眾假期休息) 95 折後只需 $8,056
#(另加 $3,500 考試費)
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FN2109OV 觀塘 一至五:13:30 - 22:00   六及日:12:30 - 21:00   (星期三及公眾假期休息) 9 折後只需 $7,632
#(另加 $3,500 考試費)
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FN2109PV 北角 一至五:13:30 - 22:00   六及日:12:30 - 21:00   (星期三及公眾假期休息) 9 折後只需 $7,632
#(另加 $3,500 考試費)
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FN2109SV 沙田 一至五:13:30 - 22:00   六及日:12:30 - 21:00   (星期三及公眾假期休息) 85 折後只需 $7,208
#(另加 $3,500 考試費)
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FN2109YV 屯門 一至五:13:30 - 22:00   六及日:12:30 - 21:00   (星期三及公眾假期休息) 85 折後只需 $7,208
#(另加 $3,500 考試費)
按此報名:ITIL® 4 DITS Training Course Training 課程
* 各政府部門可使用 P Card 付款  
# 請注意:ITIL® 官方授權機構硬性規定,報讀 ITIL® 課程時必須同時繳交相應的考試費  

在校免費試睇: 首 1 小時,請致電與本中心職員預約。 查看各地點電話
旺角 2332-6544
觀塘 3563-8425
北角 3580-1893
沙田 2151-9360
屯門 3523-1560
在校免費重睇: 學員可於享用時期內於報讀地點不限次數地重看課堂錄影,從而可反覆重溫整個課程!
導師解答: 學員可於觀看某一課堂錄影後提出課堂直接相關的問題,課程導師會樂意為學員以單對單的形式解答!
課時: 18 小時
享用時期: 6 星期 (可於報讀日至 4 星期內觀看整個課程,另加 2 星期備用時期)。進度由您控制,可快可慢。
課堂錄影導師: Franco (任教課程清單)
在校觀看: 詳情及示範片段


推介服務:課堂錄影隨時睇 (在家觀看 = 100%,在校觀看 = 0%)
學員使用電話或本網頁報名,待本中心確認已為學員留位後,即可使用 轉數快 繳付學費,過程簡便!
編號 地點 星期及時間 費用  
FN2109HH 在家 享用時期內每星期 7 天 (包括公眾假期),每天 24 小時全天候不限次數地觀看。 $8,480
#(另加 $3,500 考試費)
按此報名:ITIL® 4 DITS Training Course Training 課程
* 各政府部門可使用 P Card 付款  
# 請注意:ITIL® 官方授權機構硬性規定,報讀 ITIL® 課程時必須同時繳交相應的考試費  

在校免費試睇: 首 1 小時,請致電與本中心職員預約。 查看各地點電話
旺角 2332-6544
觀塘 3563-8425
北角 3580-1893
沙田 2151-9360
屯門 3523-1560
導師解答: 學員可於觀看某一課堂錄影後提出課堂直接相關的問題,課程導師會樂意為學員以單對單的形式解答!
課時: 18 小時
在家觀看時禁用程式: 一些危害課堂錄影版權的程式。
享用時期: 6 星期 (可於報讀日至 4 星期內觀看整個課程,另加 2 星期備用時期)。進度由您控制,可快可慢。
課堂錄影導師: Franco (任教課程清單)
在家觀看: 服務條款及守則、報讀程序及示範片段


地區 地址 電話 教育局註冊編號
旺角 九龍旺角亞皆老街 109 號,皆旺商業大廈 18 樓 1802 - 1807 室 2332-6544 533459
觀塘 九龍觀塘成業街 7 號寧晉中心 12 樓 G2 室 3563-8425 588571
北角 香港北角馬寶道 41-47 號華寶商業大廈 3 樓 01-02 號舖 3580-1893 591262
沙田 新界沙田石門安群街 3 號京瑞廣場 1 期 10 樓 M 室 2151-9360 604488
屯門 新界屯門屯喜路 2 號屯門柏麗廣場 17 樓 1708 室 3523-1560 592552
注意! 客戶必須查問報讀學校的教育局註冊編號,以確認該校為註冊學校,以免蒙受不必要的損失!


本中心為 ITIL® 官方授權教育中心,課程以認可導師及教材教授。

ITIL® 是 Information Technology Infrastructure Library 的簡稱。ITIL® 描述服務管理的最佳實務。由於 ITIL® 的內容建基於不同的服務、服務經理、學術研究、顧問等,故此 ITIL® 所描述的方法相當中肯、應用層面亦相當廣泛。

ITIL® 4 是最新的 ITIL® 版本,以下是 ITIL® 4 的 Certification Scheme:



本中心的 ITIL® 4 Leader: Digital & IT Strategy (DITS) 國際認可證書課程是由教授 ITIL® 課程多年的 ITIL® 認可導師 Franco 配合本中心自行編制的教材授課,課程內容覆蓋 ITIL® 4 Leader: Digital & IT Strategy (DITS) 所要求的內容,針對考試重點授課,使同學能通過考試。

課程名稱: ITIL® 4 Leader: Digital & IT Strategy (DITS) 國際認可證書課程
- 簡稱:ITIL® 4 DITS Training Course
課程時數: 共 18 小時課堂 (共 6 堂)
適合人士: 已具備 ITIL® 4 FoundationITIL® 4 Managing Professional Transition 的人士。
授課語言: 以廣東話為主,輔以英語
課程筆記: 本中心導師親自編寫英文為主筆記,而部份英文字附有中文對照。

本中心為 ITIL® 官方授權教育中心,課程以認可導師及教材教授。

1. ITIL® 認可導師: 專業 ITIL® 認可導師教授。
2. ITIL® 認可教材: 本課程會使用本中心編制的 ITIL® 4 Leader: Digital & IT Strategy (DITS) 認可教材教授。
3. 提供模擬考試題目: 本中心為學員提供 ITIL® 4 Leader: Digital & IT Strategy (DITS) 的模擬考試題目,每條考試題目均附有標準答案。
4. 免費重讀: 傳統課堂學員可於課程結束後三個月內免費重看課堂錄影。

本中心為 ITIL® 官方授權教育中心,課程以認可導師及教材教授。

要取得 ITIL® 4 Leader: Digital & IT Strategy (DITS) 國際認可證書,同學需要

  • 通過 Case study assessment (Practical assignments),由課程導師評核是否達到合格水平。
  • 通過 MCQ assessment (Multiple-choice exam)。

我們會安排同學在本中心應考 ITIL® 4 Leader: Digital & IT Strategy (DITS) MCQ assessment。

同學需於報讀課程時出示 ITIL® 4 FoundationITIL® 4 Managing Professional Transition 證書正本以辦理手續。




本中心為 ITIL® 官方授權教育中心,課程以認可導師及教材教授。


課程名稱:ITIL® 4 Leader: Digital & IT Strategy (DITS) 國際認可證書課程
- 簡稱:ITIL® 4 DITS Training Course

  1. Introduction to ITIL® 4 Leader Digital and IT Strategy (DITS) Qualification and Examination
  2. Quoted ITIL® text from publications
  3. Demonstrate the use of ITIL® Guiding Principles in Digital and IT Strategy decisions and activities [Syllabus Reference: 1, BL4]
  4. Understand how to leverage digital strategy to react to digital disruption [Syllabus Reference: 2, BL2 + BL3]
  5. Understand the relationship between the concepts of Digital and IT Strategy, the service value system and the service value chain, and explain how to utilize them to create value [Syllabus Reference: 3, BL3]
  6. Understand how an organization uses Digital and IT Strategy to remain viable in environments disrupted by digital technology [Syllabus Reference: 4, BL3 + BL4]
  7. Understand strategic approaches made possible by digital and information technology to achieve customer / market relevance and operational excellence [Syllabus Reference: 5, BL3 + BL4]
  8. Understand the risks and opportunities of Digital and IT Strategy [Syllabus Reference: 6, BL2 + BL3]
  9. Understand the steps and techniques involved in defining and advocating for a Digital and IT Strategy [Syllabus Reference: 7, BL2 + BL3]
  10. Understand how to implement a Digital and IT Strategy [Syllabus Reference: 8, BL2 + BL3 + BL4]


本中心為 ITIL® 官方授權教育中心,課程以認可導師及教材教授。


1 Introduction to ITIL® 4 Leader Digital and IT Strategy (DITS) Qualification and Examination
1.1 Purpose
1.2 Prerequisites
1.3 Case study overview
1.4 Exam Overview

2 Quoted ITIL® text from publications

3 Demonstrate the use of ITIL® Guiding Principles in Digital and IT Strategy decisions and activities [Syllabus Reference: 1, BL4]
3.1 Relate the ITIL® guiding principles to all aspects of Digital and IT Strategy: [Syllabus Reference: 1.1, BL4]
3.1.1 Focus on values [Syllabus Reference: 1.1a, BL4]
3.1.2 Start where you are [Syllabus Reference: 1.1b, BL4]
3.1.3 Progress iteratively with feedback [Syllabus Reference: 1.1c, BL4]
3.1.4 Collaborate and promote visibility [Syllabus Reference: 1.1d, BL4]
3.1.5 Think and work holistically [Syllabus Reference: 1.1e, BL4]
3.1.6 Keep it simple and practical [Syllabus Reference: 1.1f, BL4]
3.1.7 Optimize and automate [Syllabus Reference: 1.1g, BL4]
3.2 Conclusion

4 Understand how to leverage digital strategy to react to digital disruption [Syllabus Reference: 2, BL2 + BL3]
4.1 Understand the following concepts: [Syllabus Reference: 2.1, BL2]
4.1.1 Digital Technology [Syllabus Reference: 2.1a, BL2]
4.1.1.1 Digital, Information, operational, and communications technology
4.1.1.2 Information technology
4.1.1.3 Operational technology and IoT (Internet of Things)
4.1.1.4 Communication technology
4.1.2 Digital Business [Syllabus Reference: 2.1b, BL2]
4.1.3 Digital Organization [Syllabus Reference: 2.1c, BL2]
4.1.4 Digitization [Syllabus Reference: 2.1d, BL2]
4.1.5 Digital Transformation [Syllabus Reference: 2.1e, BL2]
4.2 Understand the following concepts: [Syllabus Reference: 2.2, BL2]
4.2.1 Business Strategy and Business Models [Syllabus Reference: 2.2a, BL2]
4.2.1.1 Business strategy
4.2.1.2 Business Models
4.2.2 Digital and IT Strategy [Syllabus Reference: 2.2b, BL2]
4.2.2.1 Digital strategy
4.2.2.2 IT strategy
4.2.3 Product Management and Service Management [Syllabus Reference: 2.2c + 2.2d, BL2]
4.2.3.1 Products and services
4.3 Know how to explain the relationship between Digital and IT Strategy and the components of the ITIL SVS. [Syllabus Reference: 2.3, BL3]
4.3.1 Strategy and the service value system (SVS)
4.3.1.1 Opportunity and Demand
4.3.1.1.1 Opportunity
4.3.1.1.2 Demand
4.3.1.2 Value
4.3.1.2.1 Unique value proposition (UVP)
4.3.1.3 Governance
4.3.1.4 Guiding principles (not in syllabus section 2.3, just for reference)
4.3.1.5 Continual improvement
4.3.1.6 Practices
4.3.1.7 Strategy management practice
4.3.1.7.1 Purpose and description
4.3.1.7.2 Practice success factors (PSFs)
4.3.1.7.2.1 Ensuring that the organization's strategies are effective and sustainable, and meet stakeholders' evolving needs
4.3.1.7.2.2 Ensuring that the agreed strategies and models are communicated across the organization and embedded into the organizations' practices and value streams

5 Understand the relationship between the concepts of Digital and IT Strategy, the service value system and the service value chain, and explain how to utilize them to create value [Syllabus Reference: 3, BL3]
5.1 Explain environmental analysis in terms of: [Syllabus Reference: 3.1, BL3]
5.1.1 External analysis: PESTLE [Syllabus Reference: 3.1a, BL3]
5.1.2 Internal analysis: The Four Dimensions of Service Management [Syllabus Reference: 3.1b, BL3]
5.1.3 Interaction between the organization and its environment [Syllabus Reference: 3.1a + 3.1b, BL3]
5.1.4 Using the results of environmental analysis [Syllabus Reference: 3.1a + 3.1b, BL3]

6 Understand how an organization uses Digital and IT Strategy to remain viable in environments disrupted by digital technology [Syllabus Reference: 4, BL3 + BL4]
6.1 Know how to show how an organization’s viability is related to how agile, resilient, lean, continuous and co-creational it is [Syllabus Reference: 4.1, BL3]
6.1.1 Agility and resilience
6.2 Know how to analyse the VUCA factors and address them in a Digital and IT Strategy [Syllabus Reference: 4.2, BL4]
6.2.1 Long-term momentum: Ensuring organizational viability
6.2.1.1 UVCA
6.2.1.1.1 Digital transformation
6.2.1.1.2 Service economy
6.2.1.1.3 Digital transformation and service economy contribute to the VUCA environment
6.2.1.2 Ensuring the viability of digital organizations
6.2.1.2.1 The guiding principles
6.2.1.2.2 Key behaviour patterns and organizational characteristics
6.2.1.3 Strategic approaches to address VUCA
6.2.1.3.1 Addressing volatility
6.2.1.3.2 Addressing uncertainty
6.2.1.3.3 Addressing complexity
6.2.1.3.4 Addressing ambiguity
6.3 Explain and compare three levels of digital disruption: [Syllabus Reference: 4.3, BL3]
6.3.1 Digital disruption
6.3.2 Ecosystem [Syllabus Reference: 4.3a, BL3]
6.3.3 Industry/market [Syllabus Reference: 4.3b, BL3]
6.3.3.1 Industry disruption
6.3.3.2 Market disruption
6.3.4 Organizational [Syllabus Reference: 4.3c, BL3]
6.3.5 Being a disruptor or responding to disruption
6.4 Show how an organization’s position in a particular market or industry is influenced by the following factors: [Syllabus Reference: 4.4, BL3]
6.4.1 Achieving customer/market relevance [Syllabus Reference: 4.4a, BL3]
6.4.2 Achieving operational excellence [Syllabus Reference: 4.4b, BL3]
6.4.3 Internal and external focus [Syllabus Reference: 4.4c, BL3]
6.4.3.1 Internal focus / inward
6.4.3.2 External focus / outward
6.4.4 Balanced approach [Syllabus Reference: 4.4d, BL3]
6.5 Use a digital positioning tool to determine the appropriate position for a digital organization [Syllabus Reference: 4.5, BL4]
6.5.1 Maturity models
6.5.1.1 The limits of maturity models
6.5.2 Digital positioning models

7 Understand strategic approaches made possible by digital and information technology to achieve customer / market relevance and operational excellence [Syllabus Reference: 5, BL3 + BL4]
7.1 Know how to apply the following approaches to achieve customer / market relevance: [Syllabus Reference: 5.1, BL3]
7.1.1 Strategic approaches for customer/market relevance
7.1.2 Customer journeys [Syllabus Reference: 5.1a, BL3]
7.1.3 Omni-channel delivery and support [Syllabus Reference: 5.1b, BL3]
7.1.4 Context-sensitive delivery and support [Syllabus Reference: 5.1c, BL3]
7.1.5 Customer analytics [Syllabus Reference: 5.1d, BL3]
7.1.6 Customer feedback and 360 approaches [Syllabus Reference: 5.1e, BL3]
7.1.6.1 Customer 360 approaches
7.1.6.2 Staying relevant: evaluating and responding to customer feedback
7.2 Know how to achieve operational excellence in the four dimensions of service management [Syllabus Reference: 5.2, BL3]
7.2.1 Strategic approaches for operational excellence
7.2.2 Continual improvement as a basis for strategy
7.2.3 Automation
7.2.4 Service optimization
7.2.5 Technology replacement modernization
7.2.6 Sourcing strategies
7.2.7 Workforce strategies
7.2.8 Employee 360 approaches
7.3 Understand the financial aspects of Digital and IT Strategy in terms of the following: [Syllabus Reference: 5.3, BL3]
7.3.1 Financial aspects of digital and IT strategy
7.3.2 Financial policies [Syllabus Reference: 5.3a, BL3]
7.3.2.1 Operational cost (Opex) and Capital Expenditure (Capex)
7.3.2.2 Funding Mix
7.3.2.3 Planning for growth
7.3.2.4 Tax-based strategies
7.3.2.5 The service financial management practice
7.3.2.5.1 Purpose and description
7.3.2.5.2 Practice success factors
7.3.2.5.2.1 Ensuring that the organization's service financial management supports its overall strategy and stakeholder requirements
7.3.2.5.2.2 Ensuring that reliable financial information is available as needed to support decision-making
7.3.3 Portfolio optimization [Syllabus Reference: 5.3b, BL3]
7.3.3.1 The portfolio management
7.3.3.1.1 Purpose and description
7.3.3.1.2 Practice Success Factors (PSF)
7.3.3.1.2.1 Ensuring sound investment decisions for programmes, projects, products, and services within the organization's resource constraints
7.3.3.1.2.2 Ensuring the continual monitoring, review, and optimization of the organization's portfolios
7.3.4 Funding projects, products and services [Syllabus Reference: 5.3c, BL3]
7.3.5 Balancing the cost of innovation and operation [Syllabus Reference: 5.3d, BL3]
7.3.5.1 Full cost recovery model (Working Capital Fund)
7.3.6 Charging models [Syllabus Reference: 5.3e, BL3]
7.3.6.1 The service financial management practice
7.4 Assess strategic approaches for digital organizations [Syllabus Reference: 5.4, BL4]
7.4.1 Strategic approaches for digital organizations
7.4.1.1 Strategic approaches for customer/market relevance
7.4.1.2 Strategic approaches for operational excellence
7.4.1.3 Strategic approaches to evolution
7.4.1.3.1 Innovation
7.4.1.3.2 Agility and resilience
7.4.1.3.3 Organizational change management
7.4.1.3.4 Knowledge management
7.4.1.4 Strategic approaches to social responsibility and sustainability
7.4.1.4.1 Triple bottom line
7.4.1.4.2 Employee fulfilment

8 Understand the risks and opportunities of Digital and IT Strategy [Syllabus Reference: 6, BL2 + BL3]
8.1 Explain the concept of risk management in the context of a digital organization [Syllabus Reference: 6.1, BL2]
8.1.1 Definitions
8.1.2 Risk management in digital organizations
8.1.3 Organizing risk management
8.1.4 The risk management practice
8.1.4.1 Purpose and description
8.1.4.2 Practice Success Factors (PSF)
8.1.4.2.1 Establishing governance of risk management
8.1.4.2.2 Nurturing a risk management culture and identifying risks
8.1.4.2.3 Analysing and evaluating risks
8.1.4.2.3.1 Qualitative risk analysis
8.1.4.2.3.2 Quantitative risk analysis
8.1.4.2.4 Treating, monitoring, and reviewing risks
8.2 In the context of Digital and IT Strategy, explain how to: [Syllabus Reference: 6.2, BL2]
8.2.1 Identify risk [Syllabus Reference: 6.2a, BL2]
8.2.1.1 Disruption risks
8.2.1.2 Innovation risks
8.2.1.3 Cybersecurity risks
8.2.1.4 Engagement risk
8.2.2 Assess risk [Syllabus Reference: 6.2b, BL2]
8.2.2.1 Qualitative risk assessment
8.2.2.2 Quantitative risk assessment
8.3 Know how to explain the concept of risk posture and show how to determine an acceptable balance between opportunity and risk [Syllabus Reference: 6.3, BL3]
8.3.1 Risk posture: Balancing the risks and rewards of digital technology
8.3.1.1 Risk attitude
8.3.1.2 Risk treatment
8.3.1.3 Achieving a risk-informed mindset and culture
8.4 Explain the concept of innovation, including its key elements and techniques [Syllabus Reference: 6.4, BL2]
8.4.1 Definition
8.4.2 Managing innovation is a strategy capability
8.4.3 Managing innovation is mindset and culture
8.4.4 Achieving a balanced approach to innovation
8.4.5 Formal approach to innovation management
8.4.5.1 Organizing innovation management
8.4.5.2 Activities in managing innovation
8.4.5.2.1 Generating new ideas
8.4.5.2.2 Filtering ideas
8.4.5.2.3 Incubating ideas
8.4.5.2.4 Evaluating ideas
8.4.5.2.5 Selecting ideas
8.4.5.2.6 Identify and charter a team to build and test the innovation
8.4.5.2.7 Developing prototypes
8.4.5.2.8 Design, development, and testing
8.4.6 Evaluating and adopting emerging technology
8.5 Know how to apply techniques to develop and maintain a culture of innovation [Syllabus Reference: 6.5, BL3]
8.5.1 Achieving a balanced approach to innovation
8.5.2 Build a culture that supports innovation
8.5.3 Innovation approaches
8.5.3.1 “Managed chaos” and distributed experimentation
8.5.3.2 Crowdsourced learning
8.5.3.3 Purposeful innovation
8.5.3.4 Continuous learning

9 Understand the steps and techniques involved in defining and advocating for a Digital and IT Strategy [Syllabus Reference: 7, BL2 + BL3]
9.1 Know how to use a digital readiness assessment to perform a gap analysis between an organization’s current and desired positions [Syllabus Reference: 7.1, BL3]
9.1.1 Evaluating current organizational capabilities
9.1.2 Gap analysis
9.1.3 Output
9.1.4 Risks and challenges of digital readiness assessment
9.2 Explain how to define and communicate a vision and a strategy [Syllabus Reference: 7.2, BL2]
9.2.1 Crafting the vision
9.2.1.1 What is a vision?
9.2.1.2 Confirming the scope of the vision
9.2.1.3 Defining the vision
9.2.2 Strategy cycles and planning horizons
9.2.3 Strategy structure and content
9.2.3.1 Strategy consists of many artefacts
9.3 Know how to use business cases to advocate for a Digital and IT Strategy [Syllabus Reference: 7.3, BL3]
9.3.1 Business cases, portfolio, and strategy
9.3.2 Business cases for strategy
9.3.2.1 Quantifying the value of a digital or IT strategy
9.3.3 Communicating the business case
9.3.3.1 Intended audience
9.3.3.2 Timing
9.3.3.3 Format
9.3.3.4 Obtaining and processing feedback
9.3.3.5 Dealing with resistance

10 Understand how to implement a Digital and IT Strategy [Syllabus Reference: 8, BL2 + BL3 + BL4]
10.1 Know how to define operating models for digital organizations [Syllabus Reference: 8.1, BL3]
10.1.1 Operating models
10.1.2 Structuring the organization
10.1.3 Architecture Management practice
10.1.3.1 Purpose and description
10.1.3.2 Practice Success Factors (PSF)
10.1.3.2.1 Ensuring that organization’s strategy is supported with a target reference architecture
10.1.3.2.2 Ensuring that organization’s architecture is continually evolving to the target state
10.1.4 Workforce and Talent Management practice
10.1.4.1 Purpose and description
10.1.4.2 Practice Success Factors (PSF)
10.1.4.2.1 Ensuring the continual alignment of the workforce and talent management approach to the organization's business strategy
10.1.4.2.2 Ensuring that motivated and competent people effectively contribute to the achievement of the organization's objectives
10.1.4.2.3 Ensuring that the administrative processes for this practice effectively support the organization's strategy and objectives
10.2 Explain the major skills required of leaders in a digital organization [Syllabus Reference: 8.2, BL2]
10.2.1 Coordinating strategy and strategic initiatives
10.2.1.1 Education and training
10.2.1.2 Educating peer
10.2.1.3 Educating managers and staff
10.2.1.4 Educating consumers
10.2.1.5 Educating shareholders
10.2.1.6 Educating suppliers
10.2.2 Digital leadership
10.2.2.1 Digital mindset
10.2.2.2 Communication
10.2.2.3 Relationship management
10.2.2.4 Education and learning
10.2.2.5 Evaluating emerging technology and industry trends
10.2.2.6 Agile management techniques
10.2.2.7 Defining and using strategic metrics
10.2.2.8 Orchestrating diverse environments
10.2.2.9 Operationalizing strategy
10.2.2.10 Business and technology management skills
10.3 Apply the following approaches to strategy coordination and implementation: [Syllabus Reference: 8.3, BL4]
10.3.1 How strategies are implemented?
10.3.2 Managing strategic initiatives
10.3.3 Large-scale transformation [Syllabus Reference: 8.3a, BL4]
10.3.4 Incremental transformation [Syllabus Reference: 8.3b, BL4]
10.3.5 Mergers and acquisitions [Syllabus Reference: 8.3c, BL4]
10.3.6 Individual changes [Syllabus Reference: 8.3d, BL4]
10.4 Explain approaches to POMs (parallel operating models) [Syllabus Reference: 8.4, BL2]
10.4.1 Short-term momentum Parallel operation and Parallel operating model (POM)
10.4.1.1 Cannibalism
10.4.1.2 Erosion
10.4.1.3 Concurrence
10.4.1.4 Synergism
10.4.1.5 Ineffective operation models / Fragile POMS
10.5 Explain how to assess success of a Digital and IT Strategy [Syllabus Reference: 8.5, BL2]
10.5.1 Key facts about measurement
10.5.1.1 Types of metrics
10.5.1.2 Lagging and leading metrics
10.5.1.3 Outside-in and inside-out metrics
10.5.1.4 Metrics and indicators
10.5.1.5 Cascading and linking measurement
10.5.1.6 OKR (Objectives and key results)
10.5.2 Measuring a strategy
10.5.2.1 Strategy measurement principles
10.5.2.2 Measuring the progress
10.5.2.3 Measuring the performance
10.5.2.4 Measuring the relevance
10.5.3 Instrumenting strategy
10.5.3.1 Operational reports and dashboards
10.5.3.2 Analytical reports
10.5.3.3 Operational vs analytical reports
10.5.4 Strategy review
10.5.5 Measurement and reporting practice
10.5.5.1 Purpose and description
10.5.5.2 Practice success factors
10.5.5.2.1 Ensuring that measurements are driven by objectives
10.5.5.2.2 Ensuring the quality and availability of measurement data
10.5.5.2.3 Ensuring effective reporting to support decision-making
10.6 Explain the typical activities of a digital transformation programme [Syllabus Reference: 8.6, BL2]
10.6.1 Typical activities of a digital transformation programme
10.6.1.1 Scenario 1: building capabilities to become a digital organization
10.6.1.2 Scenario 2: conducting a single digital transformation initiative

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